SONAのブログ一覧

今朝の読売新聞に全席ビジネスクラス化の記事がでていました。
客単価を上げる試みなのだと思いますが、顧客満足度向上も考えてね♪
特に何度も良く利用するお客に対してはね…。　
ＪＡＬ利用者の同僚から聞くと　まだまだＪＡＬさんとはその点は違うようですね。（でもＪＡＬさんは利益が上がっていませんが…）

まだムンバイ線でのパイロット・テスト的な試みだと思いますが、私のような会社の方針で万年エコノミークラスの利用者もいる事をお忘れなく！　ビジネスクラスへのアプグレードが唯一の出張時の楽しみです♪（汗） From　我侭乗客

Here is an article of Yomiuri News Paper Today. ANA will introduce all Business Class flight between Japan and India. I know ANA wants to increase the revenue per a Person or per one Flight, but I want to ask ANA for the increase of customer satisfactions more. Especially to the frequent users of ANA… According to my colleagues who use JAL, ANA’s competitor in Japan, they say there are differences of services for the customer satisfaction for frequent user. JAL is still better than ANA. However, the profit of JAL in financial statement is lower than ANA.

I think this is one of the pilot tests between India and Japan. Please do not forget about the users who should be always in coach class like me! The upgrade to the business class is only my enjoyment on business travel♪