壊れて届いた DVR として記事を書きました。
https://minkara.carview.co.jp/userid/2413565/blog/35808322/
eBay ですので安心はしていました。 Hong Kongの業者ですがいろいろやりとりをしました。
私の送ったメッセージ
Dear hkc_15,
Hi. I received this item 10min ago.
But this DVR is broken.
See pictures. Box was compressed. Monitor LCD was broken.
I need new one.
Please send me as soon as you can.
返信
Dear Friend,
As the long shipping time,we'd like to refund you $5 and you repair it in your country,is that OK?
Waiting for your reply to follow up.
Have a nice day!
- hkc_15
なんと 5USD返すから日本で修理しろと・・・ そんな場所はありません。
なので
Dear hkc_15,
Hi.
No..... No place to repair in Japan.
If you would like to refound, I need FULL REFOUND.
Or please send me new one.
I can not use and accept this broken one.
日本では直す場所がないからフルに返金するか、新しいのを送れと。
相手からは
Okay, we will resend you a new one just now, please check it
Just Hope you will receive it very soon and satisfy with all
- hkc_15
新しいの送ったよ。 これが6月6日。
でも全然届かないので7月2日に
Hello. I have'nt received yet. When you did send me new one??
と催促したら
It may be delayed in transit,could you kindly to wait more 10 days?
- hkc_15
もう10日待てと。仕方なく
Dear hkc_15,
OK 10days. :)
と返すと、お気軽に
thank you,hope you will get it soon,have a nice day!
- hkc_15
と返してきました。
しかし・・・・ 8月2日に
Dear hkc_15,
Hello.
It is already passed 32 days................... NOT 10 DAYS!!!
What's going on?????
Are you cheeting me???
I should to report to eBay customer service.
と怒りのメールをして、カスタマーサービスに連絡しました。
カスタマーサービスからは
Dear Yoshiharu,
Good day!
Thank you for contacting eBay Customer Service about the " Camera Video Recorder" (251802179184) that you purchased. I understand that you're concern since the item is broken. As a buyer myself, I know it feels unhappy to receive a defective item. By the way, my name is Sheila and I'm happy to assist you today.
Yoshiharu, since you have already contacted your seller, great job! I appreciate your effort for contacting them. To help you out, I have personally contacted them requesting to work things out with you. I’m hopeful that this personal contact from eBay will get the seller to make things right for you. At the same time, please continue contacting the seller until this issue gets resolved. Sometimes, it could take time to get a problem resolved but I believe that with close communication with the other party/parties of the issue, you can get a resolution in the end
Also, what you need to do is to open a dispute on PayPal for this transaction because you are still covered by PayPal’s buyer protection since PayPal is giving you 180 days from the sale date to be covered by their buyer protection program.
Here's how to open a dispute:
1. Log in to your PayPal account.
2. Click Resolution Center at the top of the page.
3. Click Dispute a Transaction.
4. Select Item Dispute, and then click Continue.
5. Click Find Transaction ID.
6. Click the Transaction ID next to the transaction you want to dispute, and then click Continue.
Please take note that if you and the seller can’t resolve the problem after opening a dispute, you can ask PayPal to investigate by escalating your dispute to a claim. If you don’t escalate a dispute to a claim within 20 days, we automatically close it.
Once a dispute is closed, you can’t reopen it or escalate it to a claim.
You can contact PayPal Customer Service at 1-402-935-2050 (Toll Number) or 1-888-215-5506 and 1-888-221-1161 (Toll Free Numbers) as well if you need further assistance in this matter.
要は・・・・ すでに業者に自分で連絡しているのですね。 GJ! Paypalで返金の手続きをおすすめします。
とあるので Paypal でリファウンドの手続きを進めました。
するとあっという間に全額返金してきたではありませんか・・・・
こちらを舐め腐っていたわけです。
香港といえど中国。 ご注意ください。
この業者 hkc_15 との取引はお勧めできません。
http://www.ebay.com/usr/hkc_15
しかし eBay で良かった。 これが aliexpress だったらどうだったんでしょうね・・・
で、今度はこれを違う業者にオーダーしています。
http://www.ebay.com/itm/391097107515?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT